Custom or Standard?
In this blog I wanted to share my thoughts on standard and custom
designs. Financially it seems that the standard projects are resulting
in better returns, no surprises, conveyor principle etc. Standard
projects also take up a lot less of my personal time and energy, as our
system and staff can handle these quite easily. To be honest, when I
meet with our potential clients, and it seems like they want a simple
(what I would call "simple") deck, I do not try and convince them to do
something custom or out of the ordinary. If clients want a relatively
standard, functional deck - we will do our best to build it to the
highest quality standards and make the process as worry free as
possible. I do not think that everyone "needs" a unique deck. As I see
it, there are different personalities and different sets of priorities
in life.
I would say 20-30% of the clients do want something
unique and they want to express themselves through their outdoor
project. Financially these are not the best projects for us as they
almost always involve us doing something we have never done before and
since all the risk is on us, a lot of the times things take slower than
anticipated. However, the end result is pleasing to me personally. I
consider it a blessing to enjoy the work of my hands or imagination. I
like to create. If we look around, there is a lot of variation in
nature, everything is so unique in so many different ways, each one of
us is also unique. it is my belief that God likes uniqueness and takes
pleasure in creating something "good" and that we are created in His
image and that we express ourselves best when we follow that image.
So, here is our little secret, if you want something
unique, chances are we will be investing a lot more of ourselves into
your project for the same unit rate. Or to phrase this differently,
more of our hours per $1 spent by you. Having 80% of our projects as
highly "custom" would be very tough given our annual turn over, but as
it is right now and the current level of my personal involvement. So if
you've read this post, you know something that not all of our clients
know.
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